customerservice@orthopulse.se
For product questions, support and help getting started.
Email usWe'll help youonwards.
Do you have questions about model selection, use, delivery, or support? Contact an Orthopulse advisor today and we'll help you further.
Advisor: +46 8 550 10 006
How can we help you?
Write to us if you need help choosing a model, have questions about home treatment, or require support regarding your Orthopulse.
08-550 10 006
Contact an Orthopulse advisor today for help with model selection, delivery, or home treatment.
Call usFAQ
When will I get a response?
We will get back to you as soon as possible on weekdays. Please describe what you need help with and provide your order number if the matter concerns an order.
Can you help me choose a model?
Yes. Contact an Orthopulse advisor and briefly explain how you intend to use the product, whether you want a portable solution or a stronger home model, and we will guide you between Go, PRO, and Complete.
How long is the delivery time?
Normal delivery time is 1-2 days within Sweden when the product is in stock. Shipping is free.
How does the 14-day home trial work?
The first month is free. If you are not satisfied during the trial period, we will help you further, and you will not pay anything for the monthly plan itself.
Is there a minimum contract period?
No. Orthopulse+ is a monthly plan with no lock-in period. You can continue for as long as it suits you and cancel according to the terms.
Is support, service, and warranty included?
Yes. Free support, full warranty, service, and replacement in case of defects are included, so you can feel secure both when getting started and over time.
How do I make a return?
Contact our customer service and we will help you with the next steps. In the event of a return, you as the customer are responsible for the return shipping cost according to our general terms and conditions.
Can I choose both models?
Yes. Orthopulse+ Complete includes both Go and PRO in the same package and is suitable for those who want both a portable device and a stronger home model.